CASE STUDY

System Components - 1

At first sight it might seem that it was actually the activities of drivers and the controls that were the most important issues. However, it is necessary first to include resources in the analysis. On the Iconic Diagram the main resources of the system are shown inside the central oval box. Some of the first set of questions that may be asked about resources is shown here.

This is not an exhaustive list of resources, and other resources that should be analysed include cassettes, recording clerks, managers, computers, reports, wages, and even the families of drivers. At first sight it may appear that apart from the drivers and inspectors, changes in resources would not have a major effect on the problem of fare collection. It also seems unlikely that any further more detailed analysis of the component parts of these system resources is necessary at this stage. It should be noted that many of the questions may seem trivial or irrelevant. However, such judgements are unwise at this early stage. In practice, issues that are examined subsequently often lead back to earlier questions and issues, and show that they should not be overlooked, considered unimportant, or rejected.

RESOURCE ANALYSIS

Resources

Parameters

Issues

Drivers

Location

Are they in the best position in the bus to collect fares?

Quality

Would differently trained drivers be any better?

Quantity

Would a different number of drivers be better?

Buses

Location

Is there a variation in collections between routes?

Quality

Does the design of bus affect fare collection?

Quantity

Is there a shortage or surplus of buses?

Passengers

Location

Are they in the best position (in the bus) to pay?

Quality

Can they afford to pay?

Quantity

Does the number of passengers make any difference?

Inspectors

Location

Do they check the buses at the right place and time?

Quality

Are they able to detect all types of abuse?

Quantity

Is the right number of inspectors employed?

Inspect the Glossary
Go to Links Centre
View the site
Discover the next step
Explore the book
 Return     Home